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While at WPI I consistently demonstrated
advanced technical skills, courteous customer service skills, a hard work ethic and a keen eye for detail. On a daily
a basis I was responsible for answering phone, email, and walk up requests for service. Providing first response troubleshooting
with customers, escalating issues through the proper channels to the correct support group. Remaining a professional intermediate
for technician and customers, following with both to ensure both a quick and satisfactory close to all service requests.
My Daily Duties Included but were not Limited to: - Providing front-line in-person, phone and e-mail support to students,
staff and faculty
- Documenting
all issues in Remedy tracking system
- Configuring laptops and mobile devices for use on the WPI Network
- Removing malware, system protection and data recovery services
- Providing installation and support for Microsoft and
WPI Courseware
- Assist in
Information Commons as needed: Laptop distribution, media sales, Print Center, and POS
- Assisting Student workers with learning and adhering to WPI Policy, methods,
and practices.
- Assisting
Senior Staff with day to day operations , shift coverage, policy change, streamlining Help Desk procedures
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