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July 2006 to September 2011
Prior to WPI I worked at the State of
Rhode Island, Information Technology Division where I was responsible for answering phone, email, and walk up requests
for service. Providing technical support for customers, prioritization of daily and non-daily issues. Providing one on
one support for the Governors and Lt. Governors Offices as needed. I also supported the Paperless System being deployed by
the Controller’s Office. Where I performed clerical tasks including mail delivery, retrieval and delivery of records
to and from State Records Center, assembled, prepared, imaged and scheduled batch controls of vouchers, purchase orders,
internal vouchers and related accounting documents for electronic storage. And supported all software and Hardware related to the Imaging Project.
My Daily Duties Included but were not limited to:
- Providing first line
technical support; answering support queries via phone, email and walk up customers
- Maintaining a high degree of customer service for all support queries and adhering to all
service management principles
- Providing Desk Side
and Break Fix Support as needed
- Replacing/upgrading
hardware as needed, including Printers, Monitors, Hard drives, Mother Boards, Keyboards
- Software support including, re-imaging Pcs, Upgrades, manual OS installs and configurations,
creation of images.
- Installing/uninstalling software
- PC OS migration from Windows XP to Windows 7
- Performed clerical tasks including mail delivery, retrieval and delivery
of records to and from State Records Center.
- Assembled,
prepared, imaged and scheduled batch controls of vouchers, purchase orders, internal vouchers and related
- accounting documents for electronic storage.
- Maintained all hardware related to Imaging Project.
- Cleaned all Scanner peripherals
- Including dust bins, rollers, lenses, sensors, and guides.
- Repaired or replaced damaged rollers, lens covers, cables.
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